REFUND POLICIES

At Rootaganics, we strive to provide our customers with high-quality products. Please review our refund policy carefully.

No Refund on Opened Products

We do not offer refunds if the product packaging seal is broken.

Once opened, the product is considered non-returnable and non-refundable.

Replacement for Incorrect or Damaged Products

If you receive the wrong or damaged product, we will gladly offer a replacement.

Please contact our customer service team within 7 days of receiving the product to arrange for a replacement.

Non-Returnable Items

Perishable goods, custom products, and personal care items.

Hazardous materials, flammable liquids, or gases.

Sale items and gift cards.

Exchanges

The fastest way to get the desired product is to return the incorrect item and place a new order.

Refund Policy

We do not offer a return and refund policy. However, if you receive a damaged product, please raise a query.

We will replace the product within 15 days of the query being raised.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For return requests and any return question, contact support@rootaganics.com  or orders@rootaganics.com